Conditions of use

Introduction

Every visit to this electronic store under the brand name “OR handmade” and  the use of its services imply user's consent and his unconditional acceptance of the terms and conditions set forth herein, without any exception.

The electronic store reserves the right to modify or revise, at its discretion, the terms and conditions of the transactions, whenever deemed necessary. Consumers will be informed of any change, through the webpages of this electronic store.

Operation and use of this electronic store is subject to the laws of Greece and the European Union.

Products

Products sold in this store are handmade and are made in limited numbers on our designs.

Availability is shown in respective product’s page and can be:

• “Ready- made”:  items readily available that can be shipped upon placing your order.
• “Made to order”: designs that can be reproduced in a similar or totally different fabric/color/size. Due to fabric limitations it might be impossible to find the exact same fabric. Communication through e-mail and agreement on available options is required in this case.

Prices

Shown prices include VAT.

Shipping and Delivery

“Ready-made” products are shipped within 1-2 working days after placing the order.

“Made to order” products are shipped within 5-10 working days after completion of agreement on fabric/colors/size.

Shipping to destinations in Greece is through a reliable Courier company and delivery is usually completed within 1-2 working days.

For European or other international destinations the standard shipping method is through the Greek Postal Service as registered airmail. This method allows you to track your package

Delivery time –as stated by the Greek Postal Service- is as follows:

• For Europe: 5-10 working days
• For other international destinations: 7-20 working days

Shipping Costs

Shipping costs are shown before completion of the order in the electronic store and are as follows for orders weighing up to 1 kilo (the usual case for parcels containing one product):

• Greece:                        3 €     (+0,5 €, for every next kilo)
• Cyprus-Balkans:          10 €    (+2,0 €, for every next kilo)
• Europe:                      10 €    (+4,0 €, for every next kilo)
• America, other:           15 €    (+6,0 €, for every next kilo)

Prices include VAT.

Loss of Goods

In case of loss of goods in their way to the customer and provided that delivery address is correct, we shall proceed to a full refund.

In case of loss of goods on possible return to the electronic store, customer is not eligible to refund by us, but probably by the respective Courier company.

Cancellation of Order

Orders may be cancelled, on customer’s request submitted by e-mail or by phone, within 12 hours of their placement or later provided that execution has not commenced.

Returns

OR handmade is offering its customers the right to return their buys, in case they desire so for any reason. Returns are accepted within 14 days after delivery, provided that goods are in their initial state and they have not been used.  Exception to the rule are “Made to Order” products. Such products can be returned in case of defects or errors. Statement of defects or errors must be made to us by e-mail, within 2 days from delivery.

The store shall fully refund the customer within 2 days after receiving back the returned goods. The cost of return is customer’s responsibility.

In case of false execution of an order, that is in case of delivery of product(s) other than those ordered, or in case of defect product(s), OR handmade accepts the return on customer’s request within 2 days of order delivery. In agreement with the customer, OR handmade shall undertake right re-execution of order or complete cancellation. In the latter case the store will refund the customer within 2 days of receiving the goods back. In case of false execution of an order, return costs are the responsibility of OR handmade.

Methods of Payment

Payment method is selected by the customer during order placement and can be one of the following:

• Credit or debit card (Visa, MasterCard, Visa Electron, Maestro, American Express)
• PayPal
• Bank deposit
• Cash on Delivery  (for orders delivered in Greece only)

Customers are responsible for the accuracy and validity of the credit/debit card data they provide.

LimitationofLiability

OR handmade is not liable damages that may result from processing orders or failure to process orders or from the delay in processing, for reasons beyond its reach.

The company is not liable in any civil or criminal action for any incidental, special or consequential damage (including – but not limited to – disjunctively or/and cumulatively, loss of profits, loss of data, loss of income, pecuniary compensation etc.)  that may incur by a visitor of the e-shop or third party on grounds related to the operation or the failure of operation or/and the use of the website or/and the failure to provide services or/and products or/and information displayed on it.

The company is not liable for deeds or failures of third parties and particularly for unauthorized third-party interventions to products or/and services or/and information displayed on the electronic store.

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User Obligations

Visiting OR handmade and performing transactions through it must be solely for legal purposes and in a manner which does not restrict or prevent third parties from using it.

The user is obliged to use the website in accordance with the law, good morals and the current terms, and to not proceed with actions or omissions which may cause the website damage or underperformance, or which may place provision of this site services in jeopardy.

Security

OR handmade has taken every necessary step to make sure that information transmitted via the Internet is safely protected in order to guarantee maximum possible security.

Customers using credit/debit cards or the PayPal as their payment method are redirected to the systems of an intermediary bank (Alpha Bank of Greece) or PayPal respectively, where they enter the appropriate data. The data are not made known to OR handmade.

The codes used for the identification of the customer, i.e., Username and Password, are only known to the customer who is solely responsible for keeping them strictly confidential. OR handmade is not liable for the use of credentials by any unauthorized person.  Furthermore, it is not liable for any use of credit/debit card or PayPal account data by any unauthorized person.

Personal Data – Transactions Privacy

Users’ data (name, occupation, email, address, telephone, mobile etc.) and data regarding users’ transactions via the electronic store are confidential to any third party.

Upon providing their data during their transactions, users consent to and accept the forthcoming use of their personal data, for the sole purpose of the smooth and successful execution of the transactions between the parties.

OR handmade commits itself not to disclose data regarding the customers and their transactions, except when disclosure is authorized by them by written consent or imposed by court order or other public authority order.

The existence of the right to access and the right to object, as per article 12 and 13, Law No 2472/1997, is herein recognized.

OR handmade retains all documents and electronic data exchanged between the parties for the purposes of sale and it commits itself not to disclose data regarding the customers and their transactions, except when disclosure is authorized by them by written consent or imposed by court order or other public authority order. The customer may have access to these data upon request

Copyright

All contents of this electronic store, including mark designations, trademarks, images, graphics, photos, designs, texts etc. are owned by OR handmade and protected by the Greek and European Union law, as well as international conventions.

Any reproduction, transmission or creation of derivative works, based on this content or the deception of the public about the true provider of the electronic store is prohibited. Any reproduction, republication, downloading, presentation, distribution or transfer or any other use of the content in any way whatsoever or by any means whatsoever for commercial or other purposes is permitted only by written consent from OR handmade.

Names, images, logos and mark designations that represent the electronic store under the trademark OR handmade and its products or services, are exclusive trademarks of OR handmade protected by pertinent trademark laws. Their display on the website may not in any way be considered as transfer or delegation of license or of the right to use them.